AWARD IN CUSTOMER HANDLING SKILLS

Aim of this Course

This course empowers learners with skills to handle customer complaints, provide after-sales service, and align with organisational values. It covers customer feedback, service recovery, retention, and satisfaction measurement. It delves into service challenges (PESTEL analysis), active listening, effective questioning, and telephone communication. It also defines quality and teaches effective complaint handling. Ideal for those seeking to excel in customer service.

Entry requirements

Must have completed compulsory schooling and be up to 65 years of age
Possess a MQF Level 2 qualification or have at least 3 years’ work experience

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